Case Study
How Amtrend tracks shipments across the Pacific
An FF&E manufacturer in Fullerton, CA uses FreightPane to give customers real-time visibility on ocean containers and domestic deliveries — all powered by Epicor Kinetic.
About Amtrend
Amtrend is a furniture, fixtures, and equipment (FF&E) manufacturer headquartered in Fullerton, California. The company ships custom furniture and fixtures to hotels and commercial projects across the United States.
Amtrend sources from factories in Asia, manages production and fulfillment through Epicor Kinetic ERP, and coordinates deliveries that range from full ocean containers to last-mile LTL shipments to individual jobsites.
Dozens of status calls, zero visibility
Amtrend's customers — interior designers, general contractors, and hotel ownership groups — needed constant updates on delivery status. Ocean containers from Asia took weeks to arrive, and domestic shipments moved through multiple carriers before reaching the jobsite.
The customer service team fielded dozens of “where's my order?” calls every week. Each call required someone to log into Epicor, cross-reference pack slips with carrier tracking numbers, check ocean container milestones in a separate system, and relay the status by phone or email.
There was no single view of all shipments. Ocean freight lived in one system, domestic tracking in another, and Epicor held the order details. Nobody — internal or external — could see the full picture in one place.
FreightPane on top of Epicor Kinetic
Live shipment map
A single interactive map showing every active shipment — domestic pack slips moving by UPS, FedEx, or LTL carriers alongside ocean containers crossing the Pacific. The entire logistics picture in one view.
Customer share links
For every shipment, Amtrend generates a branded tracking link and sends it to the customer. Designers and GCs check delivery status themselves instead of calling the office. No login required.
Ocean container tracking
FreightPane tracks containers from origin port through discharge with AIS vessel positions, ETA updates, and milestone events. Amtrend's team sees exactly where each container is on the water.
Epicor deep links
Every order number, job number, and PO in FreightPane links directly back to the corresponding record in Epicor Kinetic. The internal team clicks through to ERP details without switching windows or searching.
72% fewer status calls in 90 days
Customers self-serve tracking instead of calling the office.
Every shipment tracked from origin port through final-mile delivery.
Designers and GCs get branded tracking links for every project.
From Epicor API connection to a live dashboard with all shipments.
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